Have Questions? We have Answers!
Frequently Asked Questions
COVID UPDATE - YOUR BIKES ARE CLEAN RIGHT?
We will thoroughly sanitize each bike before and after patrons dismount, with a focus on cleaning high-touch surfaces. Our staff will be wearing masks and we have some protective screens for the driver to keep you and our staff safe! We will have hand sanitizer on board to use as needed!
WHO CAN RIDE?
Passengers must be a minimum of 19 years of age for all tours. Pedaling passengers ideally should be at least 5′ tall to comfortably reach the pedals. Shorter passengers are still welcome to ride but are encouraged to take a non-pedal seat or the back bench seat.
HOW MANY PEOPLE DOES THE BIKE HOLD?
Our ride capacity is 15 people per bike. There are 10 pedaling seats, plus two seats over the rear axles that are non-pedaling. The bench at the back seats 2-3 people.
CAN YOU DRINK ON-BOARD?
No. Due to B.C. laws we are not allowed to have open liquor on the bike. Your tour will be canceled immediately if any in your party brings open liquor onboard.
You will be able to purchase drinks at the bar stops we make.
We will need to check photo ID’s so please remember to bring them along.
ARE THE DRINKS INCLUDED?
Beer/drinks are not included. We have negotiated various drink discounts at our Partner Bar stops and you will receive front-of-the-line service from our partners at each location along the way.
WHAT IS THE CANCELLATION POLICY?
For Cancellations more than 14 days prior to the tour date: Full refund For Cancellations less than 14 days prior to the tour date: Rain check provided, valid until the end of the season. For Cancellations less than 7 days prior to the tour date: No refund or rain check available. If the tour is canceled by Urban Pedal Tours we will provide a full refund or honor a booking for a future date.
WHAT IS THE MINIMUM GROUP SIZE FOR A TOUR?
All of our tours require a minimum of 8 participants to run. If we don’t meet the minimum we reserve the right to cancel or reschedule the tour.
WHAT IF IT'S RAINING? COLD? SNOWING?
With the weather in Vancouver, you never know what you are going to get, but we ride rain or shine! If there is a severe weather warning, the guide will determine if it’s safe to continue. If there is snow on the ground, we do not ride and the tour will be cancelled. If the guide cancels your tour for snow or any other reason, you will be given the option to re-book or request a full refund.
IS THERE MUSIC ON BOARD?
Absolutely!! Pick from our playlists, or connect to our on-board Bluetooth stereo system, and lead the pack with your favorite beats!
HOW SAFE IS THE RIDE?
Your safety is our primary concern. Our bikes are equipped with high back seats, handle bars, and hydraulic brakes to keep you comfortable and safe. We typically travel at an easy 10 km/h pace. You do not HAVE to wear a helmet, but if you would like to wear one, feel free to bring one along! Urban Pedal Tours will not provide any helmets.
WHAT SHOULD I WEAR?
– Dress for the weather! If you bring a jacket or sweater, you can store it in our cubby on the bike if you get too hot. – We definitely recommend wearing shoes. DO NOT wear flip flops, open-toed sandals, or high heels. – Pants or shorts are a better bet than a dress or skirt.
IS THERE SOMETHING WE MISSED?
Feel free to contact us anytime via email at: firstname.lastname@example.org