Frequently Asked Questions

Passengers must be a minimum of 19 years of age for all tours. Pedaling passengers ideally should be at least 5′ tall to comfortably reach the pedals. Shorter passengers are still welcome to ride but are encouraged to take a non-pedal seat or the back bench seat.

Our ride capacity is 15 people per bike.

All of our bikes have a bench at the bike that seats 2-3 guests that are non-pedaling. Please keep in mind we do require the minimum number of guests noted above to be pedaling. Any additional guests are able to use a non-pedaling seat. 

No. Due to B.C. laws we are not allowed to have open liquor on the bike. Your tour will be canceled immediately if any in your party brings open liquor onboard.

You will be able to purchase drinks at the bar stops we make.

We will need to check photo ID’s so please remember to bring them along.

All food/drinks are not included in the tour price, and will be up to your group to purchase at each stop day of the tour.

We do provide complimentary bottles of water onboard the bike. 

Full refund for cancellations more than 14 days prior, tours rescheduled for cancellations 8-14 days prior, no refunds or tour rescheduling for cancellations within 7 days of the tour. Tours run rain or shine; in the event of severe weather tours as determined by Urban Pedal Tours may be delayed or cancelled. If tour is cancelled by Urban Pedal Tours a full refund or rain check will be provided with as much notice as possible.

We reserve the right to cancel any tours with less than the minimum number of riders required to pedal the bike. 

All of our tours require a minimum of 8 (to a maximum of 15) participants to run. We reserve the right to  cancel or reschedule the tour if the minimum number of riders is not met. 

With the weather you never know what you are going to get, but we ride rain or shine!

If there is a severe weather warning, the guide will determine if it’s safe to continue. If there is snow on the ground, we do not ride and the tour will be cancelled.

If the guide cancels your tour for snow or any other reason, you will be given the option to re-book or request a full refund.

Absolutely!! Pick from our playlists, or connect to our on-board Bluetooth stereo system, and lead the pack with your favorite beats!

Your safety is our primary concern. Our bikes are equipped with high back seats, handle bars, and hydraulic brakes to keep you comfortable and safe. We typically travel at an easy 10 km/h pace. You do not HAVE to wear a helmet, but if you would like to wear one, feel free to bring one along! Urban Pedal Tours will not provide any helmets.

Dress for the weather! If you bring a jacket or sweater, you can store it in our cubby on the bike if you get too hot.

We definitely recommend wearing closed toed shoes. DO NOT wear flip flops, open-toed sandals, or high heels.

Pants or shorts are a better bet than a dress or skirt.