Have Questions? We have Answers!
Frequently Asked Questions
COVID UPDATE - YOUR BIKES ARE CLEAN RIGHT?
We will thoroughly sanitize each bike before and after patrons dismount, with a focus on cleaning high-touch surfaces. We will have hand sanitizer onboard to use as needed!
WHO CAN RIDE?
Passengers must be a minimum of 19 years of age for all tours. Pedaling passengers ideally should be at least 5′ tall to comfortably reach the pedals. Shorter passengers are still welcome to ride but are encouraged to take a non-pedal seat or the back bench seat.
HOW MANY PEOPLE DOES THE BIKE HOLD?
Our ride capacity is 15 people per bike.
All of our bikes have a bench at the bike that seats 2-3 guests that are non-pedaling. Please keep in mind we do require the minimum number of guests noted above to be pedaling. Any additional guests are able to use a non-pedaling seat.
CAN YOU DRINK ON-BOARD?
No. Due to B.C. laws we are not allowed to have open liquor on the bike. Your tour will be canceled immediately if any in your party brings open liquor onboard.
You will be able to purchase drinks at the bar stops we make.
We will need to check photo ID’s so please remember to bring them along.
ARE THE DRINKS INCLUDED?
All food/drinks are not included in the tour price, and will be up to your group to purchase at each stop day of the tour.
We do provide complimentary bottles of water onboard the bike.
WHAT IS THE CANCELLATION POLICY?
Full refund for cancellations more than 14 days prior, tours rescheduled for cancellations 8-14 days prior, no refunds or tour rescheduling for cancellations within 7 days of the tour. Tours run rain or shine; in the event of severe weather tours as determined by Urban Pedal Tours may be delayed or cancelled. If tour is cancelled by Urban Pedal Tours a full refund or rain check will be provided with as much notice as possible.
We reserve the right to cancel any tours with less than the minimum number of riders required to pedal the bike.
WHAT IS THE MINIMUM (AND MAXIMUM) GROUP SIZE FOR A TOUR?
All of our tours require a minimum of 8 (to a maximum of 15) participants to run. We reserve the right to cancel or reschedule the tour if the minimum number of riders is not met.
WHAT IF IT'S RAINING? COLD? SNOWING?
With the weather you never know what you are going to get, but we ride rain or shine!
If there is a severe weather warning, the guide will determine if it’s safe to continue. If there is snow on the ground, we do not ride and the tour will be cancelled.
If the guide cancels your tour for snow or any other reason, you will be given the option to re-book or request a full refund.
IS THERE MUSIC ON BOARD?
Absolutely!! Pick from our playlists, or connect to our on-board Bluetooth stereo system, and lead the pack with your favorite beats!
HOW SAFE IS THE RIDE?
Your safety is our primary concern. Our bikes are equipped with high back seats, handle bars, and hydraulic brakes to keep you comfortable and safe. We typically travel at an easy 10 km/h pace. You do not HAVE to wear a helmet, but if you would like to wear one, feel free to bring one along! Urban Pedal Tours will not provide any helmets.
WHAT SHOULD I WEAR?
Dress for the weather! If you bring a jacket or sweater, you can store it in our cubby on the bike if you get too hot.
We definitely recommend wearing closed toed shoes. DO NOT wear flip flops, open-toed sandals, or high heels.
Pants or shorts are a better bet than a dress or skirt.
IS THERE SOMETHING WE MISSED?
Feel free to contact us anytime via email at: firstname.lastname@example.org